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wilko

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London, United Kingdom

stores.wilko.com
Hardware store

wilko Reviews | Rating 4,1 out of 5 stars (5 reviews)

wilko is located in London, United Kingdom on Cannon Retail Park, 6 Twin Tumps Way. wilko is rated 4.1 out of 5 in the category hardware store in United Kingdom.

Address

Cannon Retail Park, 6 Twin Tumps Way

Phone

+44 3330051316

Service options

DeliveryIn-store pick-upIn-store shopping

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Best known for
Fresh Sushi
Biggest weakness
Inconsistent service
Most praised
Value for Money
Recommended for
Families, Sushi lovers
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S

Sagar Patel

Store is good generally - clean and organised. However I stood in the self-checkout queue for 5-10 minutes only to be told to redeem gift vouchers I must queue again at a regular checkout where I stood for a further 10 minutes. This should have been clearly marked. Social distancing rules were not being observed in either queue - this could have easily been resolved by staff and or security but they chose not to.

O

oladejo Olugbenga

Staffing is quite poor here and leaving customers to do self check out is also a joke. Useful time spent waiting on line to make payment.

S

Sylvanian Dawn

Good quality stuff for the money, varied choice of products, sanitizer as you enter which is always available.

C

Charlie Minx

Good range of products, I always find Wilko never have enough cashiers which can mean a wait to pay.

O

OLAYEMI BALOGN

I attended the store today as always. At checkout I was asked if I intended to pay by card, a young man directed me to checkout 6. It was a self checkout I wasn't used to, because it had a gun scanner system unlike other shops where u could just scan the items without touching the machine. In this case a customer had to pick a gun like device to scan. I raised my concerns around this as it didn't seem ideal in a pandemic where everyone was doing their best to curb spread of diseases. I requested to speak to a manager just to give my feedback. I met a staff instead named Mandy. I said it didn't matter I just wanted to let management know the system was worrying. I could see the disgust in mandys face, it was certain she didn't need to hear my opinion. We were close to the till in question. She questioned why I used the self checkout, I explained I was advised to if I was paying by card. She blamed me literally saying no one asked me to. Then she claimed the self checkout till was manned and the staff cleaned the gun after each use with wipes. Right in front of both our eyes we saw customers using the same gun and no one was cleaning. Then again she blamed me saying I could have cleaned it myself as there were wipes placed around. I left in disbelief. The reasons simple, I felt verbally attacked by this staff. She was very hostile and all she could have done was take the suggestion on board. Secondly in an unusual and trying time where the rise in infections was brewing, I couldn't understand why wilko wasn't doing the best they could to prevent the spread of diseases. I walked out into my car, then got out and returned to get the lady's name. It's really a disgrace, I shall not be returning to the store.

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