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I can't leave less than one star but trust me when I say my score is 0. Never can get through on the phone and never can get an appointment at my local practice. I will be moving to a different practice. RUBBISH SERVICE!!!!
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I appreciate with covid the lines will be busy but trying all day and placed in a que to then have the receptionist answer the phone to then hang up on me... I've never known such an absolute poor service.
Unfortunately I've recently been left with no choice but to leave this GP after giving them countless chances. Numerous times I have clearly stated that I wanted to be seen in Old Whittington, since I live locally, only to arrive and be told the appointment was made for Ashgate. The most recent waiting time I experienced on the phone was 21 minutes and this isn't a one-off - quote often I have waited well over 10 minutes. Also, considering there are so many surgeries part of the group, it is beyond ridiculous how difficult it is to actually get an appointment. It is a shame that I am now having to travel further afield to see a GP.
Never get to see the same doctor and getting an appointment without a months wait is impossible. Always pushing to get you to go to Ashgate surgery
Getting an appointment quickly is the only positive thing about this place! The doctors are mostly extremely rude and sometimes not helpful at all! I'm currently waiting over a month for ear syringing because they're that booked up apparently! Good luck getting any actual help
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