Wheelers Car Sales

Absolutely amazing experience with wheelers! I wouldn't recommend anywhere else as highly. Amazing staff who suited to all my needs (there was a lot) and especially Tommy (Tom) who saw that i got the best car in my price range, the car i brought wasn't even in the garage yet so he informed me of upcoming stock. 5 stars for a 5 star car dealer and a 5 star Tommy!

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I'd definitely recommend Wheelers Chipping Norton Ltd because I received a very good service. I had to buy a car during lockdown by \click and collect\. The salesman was very patient while I made up my mind about the car over the phone. I had arranged to collect the car but on the day it was so cold that my arranged lift could not take me to the garage and they arranged for the car to be delivered at short notice. Although I had not seen or examined the car, nor had the opportunity of a test drive, I am very satisfied with it. Very good family-based service provided at a difficult time.

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We went with Wheelers as wanted to support local and had heard good things and that they had a good reputation, unfortunately in our experience this is not the case. Bought a Range Rover- advertised as “mint condition “ no problems stated on the listing and due to covid you can’t view so took their word for it due to their apparent good reputation. They had it for a week after sale to check it over and service it and put MOT etc on so we were surprised when they delivered it that the back bumper was hanging off, scapes along the arch, scratches on the bonnet, DAB radio didn’t work, interior speaker wasn’t working and interior lights didn’t come on at night. Lots of issues for a mint condition car! Can’t believe my new car was presented to me in this state!! I thought maybe radio and lights just needed resetting/tuning so tried to do this myself but no success. It went back on the Monday for them to fix the issues ( which they agreed to do). A week later, with not much communication ( we had to chase them) and a very lazy attitude to get it done, they couldn’t fix the radio and speaker- no suggestions as to how they would rectify it!! Bad attitudes, bad communication and falsely advertising a car as excellent condition when it wasn’t and not to mention the list of errors it was delivered with!! So we sent car back and got a full refund. After speaking with other professionals it suggests a bigger problem with the electrics. Really disappointed doesn’t come close. If buying from them, view before you buy, go through everything with a fine tooth comb-not a trust worthy garage. They have now re-listed the vehicle,advertised the same- mint condition! Maybe they have miraculously solved the electrical issue?????

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Wheelers do nothing to dispel the 'second hand car dealer' stereo type. Excellent until they have your money and then miraculously 'loose' emails and forget conversations if a problem arises. Get EVERYTHING in writing and check small print twice if you are thinking of dealing with them

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All round the perfect experience with the purchase of my new car, everyone was so friendly, used the 'Click And Collect' service, paperwork was done on email. Easy, simple and amazing!

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