Westminster, United States
861 Baltimore Blvd
N/A
+1 4433915994
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Car hireCar washOil changeRepair services
Found the vehicle we've been looking for. The sales team was great. Only problem I had was the financing dept. The truck was a 04 and no bank or credit union wanted to finance a vehicle that old. Instead of letting my wife and I sit in the showroom for 4 plus hours they should have just came out sooner to let me know. I ended paying cash. Again, the sale rep, Brad and Erik were great but the financing dept needs some work.
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First purchase from this dealer was great - 2015 when I purchased a new Chevy Silverado. Now that the 2019s got my attention, I was in the market and decided that I'd try to keep my loyalty with Len Stoler. Given my hectic schedule I reached out over the phone first (as most people do). At first my interactions with Linda were as to be expected. That quickly changed when I requested a new quote on a different cab size. She suggested that I was, \playing games with her\ and that she would get my information hung up on me. I honestly was shocked at the change in her demeanor I started reaching out to other dealerships and I'm glad I did! I ended up finding the exact vehicle for cheaper than my quote from Linda. I purchased the new 2019 Silverado Trail Boss the next day. I still have not received a call back with that quote from her nor do I care to speak to someone that rude again. Let this be a lesson to Len Stoler... If you want to keep your customers don't have rude people doing \customer service\.
Called in for new tires for an Equinox and got a fast quote that was reasonably priced. Came in at agreed time and Advisor David Albaugh was extremely helpful and got me in and out as promised. First time at their new location. Parking isn't that great but inside the new showroom and service rooms are nicely done.
Mike was a big help from start to finish. He met us at the door and showed us around the sales room to help us make sure we were looking at the car that was the best fit for us. Then he took the time to bring out the exact model we wanted and test drove it with us. He was very friendly and upbeat, and seemed to take a personal interest in us. He even staid late with us to help us finalize our sale. We love our new Equinox. It handles great and has all the safety features we could have wanted, as well as great interior space and amazing fuel efficiency. We had wanted an Equinox for years, since seeing one in a car show over a decade ago, and it seems like they've only gotten better since then. This is our first new car and we couldn't be more thrilled with it. So far, I my wife and I have been completely satisfied with every aspect of the experience.
Renee Born, was amazing from the start, she exuberates confidence and what customer service is all about!! Renee and Ray truly made me feel like family and not the black sheep of the family;)Renee truly cares and has a huge heart i felt so comfortable with her, nothing felt rushed and everything was explained. Ray Is an one of a kind man with a lot of laughs and easy to talk to, he pulled for me and had my back, I feel he is extremely reliable, he worked his magic when I thought there was no hope & I was able to drive away with a brand new car(which I’ve never had) without the stress of NOT having a car on my shoulders! I’ve been though ALOT these past few months, & I know life is going to getting better! By the way they have great coffee!!! So go grab some and strike up a conversation, you won’t be disappointed !!! Thank you Renee and Lee! This is how car buying should be....other dealerships you better take notes!
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