Washington, United States
1576 Wisconsin Ave NW
N/A
+12029653123
Communication was a little rough with them but eventually it all worked out.
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I've been taking all my cars to Bobby since before he moved to Alexandria so that has to be about 12-15 years. He's worked on our BMW, 1978 Mercedes, and our two Explorers. Bobby and Roberto are two class acts who know each of their customers personally. They have a highly sophisticated shop with skilled craftsmen. I've never had to take a car back for a faulty repair. They will do everything from change the oil to rebuild an engine. Rocket scientists. Their waiting room has WiFi so in many cases I come in and wait for the car for simple upkeep. Bobby has sent folks to my home to pull off a shredded tire, leave the car up on jacks, and bring the remounted tire back to the house and reinstall. The service is unbelievable. Jeff in Georgetown
Georgetown Auto Service provides excellent 1:1 customer care. This is a boutique auto shop that specializes in each individual client's needs. I have been taking my car to this shop for a few years now and this is definitely the best service that I have received within the DMV. Bobby and his crew go above and beyond and provide quality service at an excellent value.
Amazing, high-quality, friendly, and affordable service! My Volkswagen had a coolant leak. I dropped off the car at Georgetown Volkswagen, which quoted a price of 2,200 to replace the pump. In an attempt to save some money, I then called all the other Volkswagen dealerships in the area, which charged anywhere between 1,500 to 2,000. Fortunately, I then called Georgetown Auto Service, and Bobby picked up. Not only did he agree to replace the pump for 1,000, but he also sent his staff to pick up my car from Georgetown Volkswagen. Over the course of the day, we exchanged multiple calls to deal with minor logistical matters, and -- although I may have called him a bit too frequently -- every time he was very professional and friendly. (This contrasted sharply with the Georgetown Volkswagen staff member, who repeatedly \just stepped out\ almost every time I called, and when I managed to reach him, he was not very sincere over the phone.) As Bobby had promised, the pump was replaced within the course of the day, so I was able to pick it up in the early evening. And when I arrived, he took the time to explain to me the exact location of the leak, and exactly what they had replaced. All in all, truly excellent service!
I have only visited when I needed air in my tires so I can't speak to the quality or value if larger repairs. However, the customer service is beyond any other shop I've ever visited. Recently, my tire was low and they determined it had a hole in it. In an effort to get me on the road as quickly as possible they located a used tire nearby and put it on for free. I was blown away by how gracious and courteous the staff was...Mo in particular! I will recommend their service to anyone who will listen to me!
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