The Old Square Dental Surgery

Luke Phillips

Hello, I am writing as I am disappointed with the dental practice. Throughout my 8 years as a loyal customer I have not felt valued, you may ask why I have stayed so loyal if I was not happy. The answer is my wife and children all use the practice and I didn't want to put the children through moving dentists as it can be a horrible experience at the best of times. During a recent consolation I was refereed to another practices in Leamington for work. The team in Leamington where far more polite and accommodating and made me feel that my needs where a priority. Old square dental practice made me feel like they were interested in taking my money for check-ups however when it came to a more complicated procedure they could not ship me out quick enough to another dental practice. From years of visiting the centre they still use a paper based diary, it's hard to get through on the telephone and they only accept cash which has always felt uncomfortable to me. I regret using this dentist and exposing my children to the staff as during a recent visit they have been rude and again unappreciative of our custom and the manner in which one dentist spoke to my children is unacceptable in a modern retail environment. The old saying a customer comes first is not flourishing in this practice.

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