Warszawa, Poland
Mineralna 15/budynek 2
N/A
+48 228681608
my luggage was sent for repair, they replace the metal part with a plastic generic one fount in luggages worth much much less, the rubber handle was also repaired with a plastic one,and conveniently forgot to send the broken replaced parts back... THIS IS NOT WORTH IT. They try to trick me by replacing the second handle also. And on installation they pierce the inner liner of the luggage.
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Quick response time. They communicated well and offered me a choice of new suitcases to choose from. They have definitely met my expectations of what a damaged luggage service should look like (Ref. 1520807)
At first I didn' t believe that they would succeed, yet they did. Good communication via Email, informative advice, fast replies. I got brand new luggage from them really fast in replace to the one that was damaged. My advice is to keep all the documents, luggage tag and evidence and Dolfi1920 will do the rest! Thank you very much!
Great service! My luggage (hard shell) was broken on arrival, after reporting to the local Lufthansa desk I got paperwork and in contact w Dolfi over email. I received a new, replacement luggage from the same brand within 3 business days! Delivered to a ParcelShop location for convenience.
Avoid at all cost!!!!!!!! 1. They arrange for a pick up of a damaged suitcase between 9 and 5 pm - they expect people to wait for them all day at home?? 2. They make you sign a paper stating that you have already received a new or fixed suitcase BEFORE they come to pick up the old broken suitcase. 3. The customer service is non existent. They are rude and aggressive. Please avoid at all cost!!!! Never work with them!
The worst service I ever experienced, chaos, unfriendliness, unprofessional behavior and solution management
The worst service I have ever met. No repair, no compensation. Extremely bad communication. Avoid
Deli
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