Ware, United Kingdom
7 East St
N/A
+441920468777
Since moving to Dolphin House in March 2020 and having diabetes I have called on the surgery many time, the doctors are good and nurse team exceptional phoning me every day during lockdown to check on my blood sugar levels. Getting through on the phone can be annoying and reception can be a little abrupt but using the online tools for prescriptions and to ask questions is the way forward. The Doctor has called me back on the same day each time I have asked anything.
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I have been with this doctor surgery for over 30 years and I am about to move out of the area. I cannot praise the excellent Doctors enough and the nurses are also brilliant, I just hope I can find a GP surgery to match the excellent service my family has experienced over the years,
Terrible no one communicates back to you or gets prescriptions correct and lets the chemist dictate to their patients whether they can have their own medication that they have prescribed and you’ve paid for ie east chemist Vivian akabhur disgraceful now I’m really ill. Still waiting for Gp to call as I’ve had withdrawal symptoms
Abysmal, not a normal surgery, 75%of the doctors are trainees and the rest believe in their own omnipotence.If that's not bad enough they have no disabled access, and guard dogs on reception.
Nurse Bruce and smoking nurse Mandy are a credit to the surgery, every appointment I have had with them has been extremely informative and very worth while. Keep up the good work Ladies xxx
Absolutely terrible. You can never get an appointment. Doctors do not look into your problems. I've been having really bad migraines constantly for 2yrs and they keep saying just take paracetamol. That is just 1 example!.
Ring at 8am, 30th in the queue, if you're not cut off, rinse and repeat daily. If you do manage to get through you could be unlucky enough to be stuck with one of the rudest receptionists in the business. I've witnessed callous, carelessness from reception staff when faced with a frail old lady who needed an emergency prescription for her husband's heart medication, medication they had allegedly messed up 'Not our problem, go to Harlow Hospital' was the basic gist of the conversation. It's been the same issues for myself, family & friends with prescriptions not fulfilled, wrong items, wrong pharmacy, missing items or cancelled entirely without any communication. They clearly care more about making money than genuinely helping patients as they greedily gobbled up refugees from the closure of the Maltings Surgery despite being incapable of dealing with that many patients, gathering up their pieces of silver for every extra patient they can claim to 'care' for. You're only allotted 10 minutes and you have to make your appointments on time, despite doctors frequently being late. You're also only allowed to discuss one problem and you'll often find them looking at their watch half way through a more involved conversation and losing interest. They seem loathe to ever refer you to anybody more knowledgeable that can help or better diagnose you, instead just giving you the cheapest medication/antibiotics and sending you on your way or telling you to self refer. As with everywhere there is the odd exception that actually cares (The No Smoking team are good), I admit I haven't met everyone, mostly because it's so hard to get an appointment, but by and large if you want the friendly, caring family GP service you love(d) the NHS for, this isn't it.
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