Wantage, United Kingdom
Mill St
N/A
+44 1235768991
Delivery
Just had a delivery from Wessex flour and one of the bags of flour was wrong. I wrote to them advising them that there was an error, explaining that given the current circumstances I totally understood and this was for information only and I didn't expect them to do anything about. However, I received a response within the hour apologising for the mistake and saying they had sent out a replacement bag. Great customer service and I would recommend this company both for the quality of their products and their service.
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I have been a Wessex flour user for more years than I care to remember and due to my age and medical history have been isolating along with many others, so buying their products in my local shop was proving impossible. I initially placed an order in April for 2 x10 kg bags (Cobber & Wholemeal) which were delivered overnight for a carriage charge of only 3.00! I have placed several multiple orders since comprising of consignments of twenty mixed 1.5Kg packets for my fellow parishioners, all of which have been delivered within a couple of days. The overnight carriage charge of 3.00 on these only equated to 15 pence per packet! I have found their staff extremely helpful and courteous and the quality of their products are without question excellent.
I appreciate they are very busy at the moment but placed an order online (after waiting all morning) Called to verify order as no confirmation was received (spent 40 so needed to obviously find out) Girl on phone was angry and said i had to wait 5 days to find out (really) A week later no payment has been taken and no flour has arrived. Overall a really bad experience... try Shipton Mill
Always great products. If today is anything to go by, excellent personal service too. Thank you!
Thanks for the great service, delivered promptly, all your team's hard work is much appreciated.
Deli
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