Utrecht, Netherlands
65
$
+31 302510693
N/A
Outdoor seatingDine-in
Bar on siteHigh chairsToilets
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible seatingWheelchair-accessible toilet
AlcoholBeerCocktailsCoffeeHealthy optionsSpiritsWine
I had a \pleasure\ of visiting this restaurant and it was the WORST CUSTOMER EXPERIENCE ever! The junior staff was kind and friendly but (I would assume) the senior management was extremely rude, condescending and obnoxious. I noticed the change in the way we were treated after I've filled in the Corona questionnaire. So my only assumption is that this is the way they treat expats and we definitely didn't feel welcome there. We had to cancel our meal mid-way as this attitude towards us was just unbearable. After I shared my experience on Instagram, they simply blocked me and deleted my comment. Is that the way they see customer experience? Highly NOT recommended.
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We have walked in the route of Wilhelmina and gave a coffee break in restaurant. We have sitted outside in the garden. I guess they did not started to serve outside at that time but the lady served us very kindly. Enjoyed the coffee and a beautiful desert. With the lots of green shaded atmosphere everything was good.
Really nice place to sit and chill when the weather is nice, situated in a nice and green park, close to the lake, very nice view.
Negative, 1 star review. I felt discriminated against my skin colour at this restaurant. I as black man was forced at a table in the back dark side of the garden. After me many white people came in. They were all offerd to pick their own table in the front of the restaurant with nice view over the parkgarden. It felt to me that they didn't want other people walking by and see a black man in their restaurant. There were lots of free tables and no reservations. In my opinion the colour of my skin shouldn't be a limiting factor in denying me the possibility to choose a table. Second in my opinion they handled the issue regarding my desire as a custumer to pay cash very unprofessional. In business and politics and even in private affairs one can have good reasons to pay cash because of privacy issues. Stating your desire to pay cash as a customer should be enough without having to give reasons. Just stating: ''It is our policy to deny our customers the right to pay cash!'' is in my view not onley unprofessional but also unwelcoming.
What kind of a restaurant blocks a customer and deletes their reviews on Instagram because they had a bad experience?? Disgraceful!
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