Utrecht, Netherlands
Twijnstraat 55
N/A
+31 307601048
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Mr Sushi surpise box is a rip off, don't buy it... tasteless and there is no variaty... never again...
like
Tasty sushi & very fast delivery!!
Orderd at the counter and ready within 10 minutes. Noting special but nice sushi for okey price
I think this place needs new staff. The sushi is good, but the service is terrible. I ordered almost 2 hours ago and still no delivery. In fact, I had to call the restaurant myself in order to be informed about the common delay. They told me that the sushi was ready to be picked up by the deliverer. This makes me question about the freshness of the expensive food I ordered. When I asked for a compensation after this lack in reliability, the girl on the phone was rude and couldn't mean anything. If you doubt ordering Mr Sushi Express or another restaurant. Go for the second.
The worst sushi ever. Felix had 4 salmon & tuna the rest is surimi.
Super big menus and very tasty! Recommended!
I'll be honest, quality-price is not bad. Delivery time is always 1 hour late so it sucks. TRUE STORY: I have been ordering once a week for a few months and I always accepted the delay because I knew it. For once, I did not take the order because it was more than one hour delayed (total 2 hours and 15 minutes for delivery) I had to leave home so nobody was there to open the door. The store called me to blame and tell me that they would block me from ordering again! I ALWAYS ACCEPTED THEIR TERRIBLE DELIVERY SERVICE AND FOR ONCE I DO NOT ACCEPT SO THEY BLOCK ME! GO FCK YRSF GENTLEMEN!
The sushi is fine, but yesterday I waited 1 hour and 45 minutes before I called them to hear that my order was just ready and was given to the deliverer. 10 minutes later they called me back to tell me my order was almost ready (instead of just ready), but that they were out of salmon. They asked me if they could replace it with tuna, I said no. After waiting 2 hours, I wanted my 60 euros back. They wouldn't bring it to me the same or the next day, I have to wait 3 days till they transfer my money back on my account. I have ordered approximately 10 times at mr sushi express and the delivering is always slow and personnel is not so friendly. Their service is very bad, they do hardly anything to solve problems with their customers.
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