Usk, United Kingdom
Maryport St
NP15 1AB
Usk
United Kingdom
+44 1291672633
Excellent overall experience.
like
Very poor system of booking appointments, on the day only and to get your place in the que you have to explain your symptoms to the receptionist, as far as I am concerned this is information for the doctor only.
Superbly run surgery friendly staff and great medical team.
I would like to give 5 stars as this is an above average GP surgery. All the Doctors are lovely, but I find Dr Parry suits my personality best. For each patient it may be a different Doctor. In fact the receptionist staff are all lovely and do not fit the stereotype. Tolerant when I am not at my best. What is worrying to me is the new system where you can only make same day appointments. I would like to make book ahead appointments to discuss my chronic health problems. The same day telephone triage system works well for acute issues but not so well for those with chronic problems or for those who need to make arrangements to get to the surgery. The appointment system should be able to accommodate book ahead appointments for those that have complex medical conditions and prefer to have continuity of care. It feels like a family practice and I feel cared for when I visit there. Well Done. But for five stars please reconsider the booking system
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