Lichfield, United Kingdom
33 Tamworth St
N/A
+44 1543414520
In-store pick-upIn-store shopping
I was a bit hesitant to go here after reading the previous reviews but perhaps I caught them on a good day!! First in on a Monday morning and the assistant was very helpful in finding the correct size clothing for me. Friendly service and explained the collection process so all in all, a good experience
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The customer service at this place is absolutely dreadful. You try telephoning and it is constantly engaged. They say that they'll call you within two weeks to advise that your order has come. This has never happened and I go there every year. I have been waiting 4 weeks now for my sons uniform. Sort yourselves out or let someone do it. Products are fine but there behaviours and customer service is appalling.
Extremely slow service. Be prepared to wait for a very long time to be seen. I find sizes for y4 and up are never in stock and it takes a few weeks to be delivered. You leave your details for a text but don't hold your breath.
Absolutely disgusting customer service! I have called many times and no one ever answers the phone, Due to being ill my partner went to collect some uniform I had ordered for our daughter and I wanted to inform them that he would be collecting it, however I tried calling twice and the third time they had taken the phone of the hook. Previous to this I visited the shop and was greeted with a lady that said they were having a well deserved coffee break (all four staff were sitting on chairs drinking tea and talking) not very welcoming at all, when I asked what size I needed to look for and a little help it seamed like I was interrupting and no one really could be bothered to help, the lady that did help was new and just seemed to be getting her bearings she was lovely and the only reason for the one star!
Has everything you need and will order in if items or size not available.
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