Turing House Archway 5, United Kingdom
Turing House Archway 5
M15 5RL
United Kingdom
+44 1618852484
After experiencing a problem, Paula Vickers, Head of Service Management, took the time to understand the issue and worked proactively to resolve it quickly & efficiently. Paula is a True asset to your business! Thank you!
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They allow scammers, spammers, phishing site, abusers in their data center.
Unbelievably poor service. Internet went down on Friday, its Monday now, still have no internet, no explanation nothing! Apparently someone has decided to casually 'pop down to have a look'. Not here yet, we have 70 staff waiting. A kind warning, if you're a business don't go anywhere near these people. It will cost you big time. Never have I come across such a poor attitude towards their customers. Can't wait to leave these people. Our new contract can't come soon enough.
Unbelievably poor level of customer service, particularly from the account manager who seems to think there is no need to respond to enquiries from his accounts. Numerous emails and voicemails have to be sent and ignored before anything gets actioned. I particularly despise being told that my enquiry hasn't been dealt with because they are busy with other customers, nice to know I'm low priority, but that's better than the time I was lied to I suppose. I would recommend avoiding.
Just 4 words to describe these people, 'totally inept and unhelpful', they only got one star because I cant give 0. We have been left without internet access for 8 weeks (and counting) due to M247 mistakes, and unwilling to rectify
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