P G T V Services

Colin Retallick

I contacted Peter Gibbs of PGTV with a view to having my television set repaired. He informed me that I would need to deliver the set to his home and that there was a 60 - 80% probability that it would be fixed. I delivered the set and paid a 20 charge that he said he would keep regardless of a fix. A few days later he telephoned to say that he would take up to 14 days to locate a part. I received no further contact so after 3 weeks I telephoned and left a message to call me back. There was no call back. I phoned again after 1 week and left a similar message. Again there was no call back. About 1 week later I phoned again and spoke to Mr Gibbs. He said that there had been a family bereavement and gave that as reason for not replying to my calls. He said he had not been able to fix the TV and I asked if I could collect it in order to take to another repair shop. He replied that the set was incomplete because he had sent a part away to match a replacement. He agreed he would phone me when the part was returned so I could collect the set. As at today another 2 weeks without contact have elapsed so I visited him to collect the set. His car was in the drive so I was fairly sure he would be in, the house being in an isolated area. After ringing his doorbell on 3 occasions and waiting for what must have been 2 minutes he finally answered with a face like thunder and said 'oh, you want your television'. I asked him if it was now complete to which he replied in a sarcastic manner 'I wouldn't be giving it back to you if it wasn't would I?' If anybody had a right to be confrontational it was me, but that is not in my nature. However I found him to be confrontational and his attitude very unprofessional . I was given a high expectation of having my TV repaired, paid 20.00 for nothing and I anticipate I would never have been contacted again had I not attended to collect the set. I'm left wondering whether Mr Gibbs even took the back of my set.

like

Report