Swansea, United Kingdom
323 Llangyfelach Rd, Brynhyfryd
N/A
+44 1792419863
Toilets
10/10 service and quality every time I go.. Always on time and give me exactly what I ask for.. Brilliant atmosphere, always welcomed extremely well.. Can’t say a bad thing about the place. Wouldn’t go anywhere else.
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If you don't read this entire review, please at least view the photos attached, which denote an exchange between me and the business owner. If all you're looking for is a really nice cut, then I would advise going to the Barber's Arms, as it's only a few minutes up the road from this wreck of a business. The customer service here is appauling. The business asked me to message them privately, which I did, and I attempted to sort out the situation. Instead, I was berated with insults and called a liar. There are screenshots to prove this, that are attached to this review. The barbers hardly ever give you what you ask, and they tend to go for what they feel is best suited, rather than what you want. This usually ends with customers feeling dissatisfied, going home with a look that they are less than happy with. I've also been witness to multiple accounts of customers walking out after sitting inside for over half an hour waiting to be talked to (the worst I've seen is five customers at once), only to be told that they aren't taking walk-ins that day. The establishment does advertise that they are \primarily a walk-in barbershop\, but waiting for over thirty minutes to be told this is simply unacceptable, especially considering that the barbers themselves are not constantly busy working. The barbers often joke around with friends in the back, and in one instance, were so distracted by talking to an acquaintance that they literally cut into a customer's neck with a shaver. This is simply an unacceptable business practice. However, on the off-chance that you do go home with what you want, the barbers are skilled in their craft and certainly know what they're doing, even if their customer management is a bit lacking.
If you're looking for the best of the best, look NO FURTHER Let me tell you why. The first trim I got here was too good to be true so I held off writing a review straight away. A year later and I can honestly say, with no exaggeration that Imad is the best barber I have ever had. Where do I start, maybe the precision or attention to detail and consistency. He really listens to you and does exactly what you tell him to and if you leave it up to him, you'll be in the best of hands. His extreme dedication to providing nothing short of the best service is so obviously displayed through his constant innovation. Having gone to a lot of the big names is Swansea before Trimology nothing even comes close. The new online booking system is also so convenient.
Great haircut from Nareman, friendly and professional. Easy to book online and no waiting, will certainly be back when i need a haircut again in the future. Thank you
Had to wait for appointment 9.30 booked cut hair at 9.45 never cleaned stations inbetween and they charge you more for covid restrictions good haircut though
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