Waukesha, United States
21461 E Moreland Blvd
$$
+1 2624320743
N/A
I wanna give a shout out to the staff and delivery guy for doing a great job tonight. There was a mishap at the door where an item was missing, but he apologized. Told me he was gonna be right back with the other item. Which mistakes happen. Totally understandable, and that it was probably busy. Came back within 10 minutes tops with my item, and everything tastes great! So they deserve a little credit for having above and beyond service! Thanks guys!
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I ordered while checking out at Target down the street and they told me 10-15 minutes. When I got there my pizza was coming out of the oven but they told me they had to run my wings back through otherwise it won't be done. Weird. I asked for ranch and never got it. I got some kind of buttery sauce instead. I didn't think I would need to double check my food before I left since I was literally the only customer in the store the entire time I was there. My wings were sooo dry, not saucy at all as you can see in the picture. The pepperoni pizza was gross. I'm not a Toppers fan, I was only going because that's what my family wanted to eat. It's a no for me from now on. Totally disappointed. My family didn't even finish the pizza and wings. W left it at the hotel.
Edited 12/3/2020: Experience was MUCH better this time around, and much more in line with past experiences. Ordered at almost exactly the same time as before. Thank you for the great tasting food and delivery that was faster than the estimate from the tracker! Original Review: Disappointed in the most recent delivery order. Ordered at 4:21 PM. Estimated delivery was between 4:58 PM and 5:03 PM. I understand that there are delays sometimes, but we're only 10 minutes from the store. I called at 5:30 asking if everything was okay, and was told the driver had just left and was on their way. Pizza was lukewarm when we got it, and there was no explanation or apology. Usually this location is fantastic! Hopefully this will be better next time.
Last time I ordered from them, our pizzas arrived almost an hour later than originally told and they arrived cold. Then I ordered again and was told 45 minutes to an hour. 40 minutes later I get a phone call saying it will be another hour in a half due to being short drivers because of Covid. 1. I called in my order so why didn’t they tell me this then? 2. I was offered half off if I went to pick up the order. I was going to do that until I found out my order had already been sitting for 15 minutes! So, they would’ve delivered pizza that was 2 hours old if I told them to deliver it anyway? If I had picked it up it would be cold then too. I don’t think Covid is an excuse because they can hire more drivers, and when I placed the order they knew then what their staffing was like for the night. We have been ordering from them for years, but not anymore! On a side note, some of the reviews about the employees not wearing masks. I could care less. I’d prefer walking in and NOT seeing masks so my immune system can work properly. UPDATE: I appreciate the response, but the fact remains that at the time I placed my call, you were fully aware of your staffing, and should have told me then what the situation is. There is nothing “normal” about what is going on in the world and I cannot call it the “new normal”
Ordered Cinnamonstix and got bread. Nothing but cut up dough. No cinnamon sugar or frosting on them. Tried to eat but was not good. Store never responded to complaint.
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