Tinley Park, United States
8425 159th St
N/A
+17084296600
From the start at the Costco website, to the intake call with Andrea with a half hour of the Costco inquiry, the process was smooth, personable and helpful. After speaking with Andrea I was connected with our sales person, Patrick, who connected with me shortly thereafter. Patrick was very knowledgeable and helpful. He offered to drive the car we chose to our residence within 2 days. We signed all paperwork and it was a very smooth process as Patrick had all documentation organized. The loan officer was also excellent and knowledgeable. Overall the team is 5 stars and I will definitely recommend Patrick and the team to others
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Dropped my 1800 mile Denali. off for service. Transmission had a bad shutter. The service writer with a better than everyone else attitude claims there is probably nothing wrong with it... Okay bud. Low and behold the technicians find the issue and resolve it. Great if the story can end here but unfortunately it doesn't. Go to pick the truck up and immediately I notice there is a scratch almost the full length of the drivers front fender and the lower front valence is scuffed and scratched in two places. Immediately I call for a manager to look at it. He took pictures and apologized. The drivers fender scratch came out with compound but the lower valence will need to be replaced. Two days later I get a call they are not taking responsibility of the damage on a brand new Denali 1800 miles. Find anywhere else to do business with these people are bottom feeders.
Great Customer service, Becky made sure all expectations was exceeded. Made sure I as the customer was satisfied. Even assisted with educating Me more about reward points. Thank you Becky and Rizza Cadillac Job well done. Very satisfied customer.
With COVID-19 upon us, there were only 3 employees wearing a mask. I had to ask if they could reinforce the mask mandate with two customers within the waiting area. They did, but I feel I should not have had to ask them to do that especially when there is a sign on the door stating that a mask must be worn. I felt very vulnerable and unsafe. As for my car, they say they checked all fluids but as of yesterday (2/14/21), I'm my hearing squeaking noises when I turn my steering wheel and now my low tire light is on. When I put air in the tire, the light does not go off. I didn't not have these issues before I brought my car in. Was the fluid actually checked?
Dan Choi was very attentive to my needs and had no problem answering questions about the CT5 or the CT6 overall great experience there,we will shop with Dan soon
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