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Having had a flags NST watch stop working just shortly after the country went into lock down I had to wait patiently whilst the service centre was understandably closed due to the government guidelines. Once the service centre re opened my watch was promptly repaired and sent back to me within 10 days of posting. Correspondence all the way through the process with Adele. Fantastic customer service and rapid repair. Given the problems I have encountered over the years with other companies and their customer service it was refreshing to deal with such a competent organisation. Will definitely buy Timex watches in the future based on my experience Thanks again
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I had the displeasure of dealing with Timex and Carol, who seemed totally displaced when it came to repairing my watch. Not only did they charge me for my repair but then had the audacity to send the item back to me with no works being carried out, with no explanation as to why. It took me over 3-4 months to get my watch repaired . Customer Service/Complaints procedure was terrible and non-existing, they may respond to this attempting to make themselves look as if they tried but safe to say I will be avoiding all Timex/Versace watches in future.
Good shop.
Deli
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