Gloucester, United Kingdom
Southgate House, Southgate St
GL1 1UB
Gloucester
United Kingdom
+44 8006524990
Great service
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good
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Been with Thistle insurance for over 12 months with no claim. I have just cancelled my policy due to moving home and I have been told that I will not be reimbursed any of this months payment which was taken on 1st of the months even though I moved out on the 4th. Today is the 6th so I have used 5 days worth of this insurance which is paid for 31 days. I have been told that I can not transfer this money to my new address as I no longer reside in a housing association property. Thistle changed payment takers at one point last year (August time) which resulted in 2 payments being taken from my account which left me in an unarranged overdraft with my bank. To contact them was also very difficult with me being on an hour long call. I have never made a claim so I'm unsure whether it would be as difficult in that situation. I also feel that their insurance is highly expensive in comparison to most companies. My parents and my sister both pay less than half the monthly amount I was paying for contents AND buildings. I would not recommend Thistle and will not use them again.
Worst experience ever . This lot are 100% useless as had a boiler leak effecting whooe of ground floor .They sent so many different people to photograph the same damage it became ridiculous and on top of that they had atleast 4 companys involved in the background . This IS one to avoid unless you want to keep taking time off work for all the different people they send to photograph the same damage. They DONT respond to emails and rarely call you back. Still waiting on my GDPR request that they appear to be ignoring and also a response to my complaint...
Haven't made a claim thankfully but all contact has been professional, quick and easy.
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