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+443300240180
Failed to supply the broadband telecoms service they said they were going to provide. Didn’t contact me to tell me there was an issue, didn’t help or log my calls when I asked for help. The staff harrassed me when I couldn’t pay - They threatened to disconnect my business during a pandemic, which is just awful and I honestly didn’t need because I suffer from bad mental health anyway. Alot of the negative reviews here honestly sound like my experience too. Stick to BT, do not trust them.
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Do not trust this company, they tell you time and time again they will pay any fees to come out of your existing contract and they don't. They say the switch will be easy and hassle free It Is Not. Stay well away from them. Do not trust what they say.
Tried to switch from BT to Think late last year for broadband and calls. I got sent a modem that didn't work when I plugged it in. I was sent no welcome pack, with no account details, password or anything like that. Tried to contact them countless times when I could, but as I run a retail business, I can't really stand around on the phone all day when I have customers to serve, So had to continue relying on and continue paying for BT for the past 6 months. I told them I didn't want to use them anymore and they said it would cost me in excess of 300 to cancel. I shouldn't have to pay money like that for a service that didn't work with poor customer support. I cancelled my direct debit with Think, as i was promised broadband and telecommunications. Their staff have hassled me throughout the pandemic and have only shown concern about when they are getting their money, not how to fix the internet connection, offer a new modem or how to be supportive of the businesses they working with during the COVID-19 pandemic. Wish I never joined & stuck with BT. Avoid.
Cold callers, mis-sell products, bullies, liars. Avoid.
Do not join , terrible company promised they would get my termination fees squashed did not . Promise everything give nothing avoid at all costs. Wish still with BT that bad
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