THELLO

At first I was mad because of my train being canceled due to weather that they knew of few days ahead, failed to notify me until an hour before my trip when I came there. Told me I can have refund or take a bus that they prepared, and that those are our only choices. A 13 hour ride to Milan, Italy from Paris, France on a bus instead of a train with sleeping cabins that I booked? I had to go, so went with bus. They gave us 1(one) water per person and 1 (one) tuna sandwich per person for 13 hours! I was furious! Then their employee Victor made up for all of that with his friendliness, helpfulness, and free upgrade to first class on our next connection to Venice, Italy with complimentary water, juice and snacks. So Thello, I was going to give you a 1 star review for unprofessionalism and failure to notify customers about the issue. Thank the young gentleman named Victor that guided us from Paris to Milan and made sure we all made our connections, he and only he is the reason why I'm giving this 5 star rating, this is his rating not yours. Victor is one of the best or maybe THE best employee that you have.

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The train arrived 3 hours late!!! It seems this happens often.

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Train de nuit couchette Paris Venise testé Bon rapport qualité prix couchette pour 4 en famille réservée 850 eur A/R en août. Voyage agréable ne pas prendre les lits du bas qui ne sont pas plats. Boules quies et c'est bon pour un voyage La fenêtre était pas tout à fait hermétique

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Un billet de train combiné genes milan Milan paris 1er train arrive avec plus d une heure de retard Correspondance ratée Personne à Milan pour vous prendre en charge à plus de minuit. Nuit passée dehors Heureusement train sncf le lendemain mais obligation de repayer un billet Mail à thello le 19 juin Aucune réponse Lettre recommandée le 30 juillet Aucune réponse Reste à saisir la DGCCRF

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O trem Milão-Paris foi uma experiência HORRÍVEL que minha família quer esquecer e por isso não indico para ninguém. A sensação que tiveram foi de que estavam sendo levados a um campo de extermínio. Quando chegaram tinha gente em sua cabine e um cara sem passaporte dizendo que estava com eles. O corredor é super estreito. As cabines são abafadas e o espaço entre as camas que são dispostas em forma de beliche é muito pequeno. Eles puderam entrar somente 30 minutos antes da viagem e foi uma loucura. Não achavam a cabine e a salvação foi encontrar uma funcionária que falava português. No meio da noite a polícia passa batendo nas cabines para entrega dos passaportes, pois eles ficam com os documentos durante toda a viagem. Foi uma loucura e experiência que não querem lembrar nunca mais.

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Service inexistant. Laissé en rade à la gare d'imperia sans aucune indication (où prendre le bus de remplacement) ...bref personne. Nul

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Je ne comprends pas les notes négatives. Le service est mieux qu'avec la SNCF. Si le train est sale c'est surtout parce que certaines personnes sont de véritables porcs.

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