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Had a paid consultation in January about Vaserlipo, pointing out the 2 major areas and 1 minor area I wanted doing. 1 major was not possible as it needed a different type of procedure, ok. However the minor area was not a problem and the 2nd major area was also possible. Besides these areas I was told if I had additional areas done it would enhance the finished result, so, despite the cost of 6.5k I thought it worth doing. They hugely lack organisational skills completely messing up my op time despite a 2nd person checking I was still provided with incorrect info which would have resulted me missing my Op slot, in the end I received a small compensation by way of apology though this did little to reassure me, I went ahead and agreed to the OP which was finally done early March, followed by 5 of 6 massage treatments up to lockdown 23rd March. Since then I had my 4wk follow up appointment cancelled, understandably during covid lockdown, but then............ nothing! ZERO AFTERCARE, especially having my OP so close to covid I've received not one single call OR email to check how I was progressing or if I had any issues with healing etc. Not even a renewed 4wk appointment to check progress. What I'm most annoyed and disgraced with is the major area I wanted doing (main reason I went) was not even touched!!!! So I still have my 2 major areas untouched and I'm 6k down in pocket. Would I recommend? Absolutely NOT. If you value being listened to and reassured that is what will be done and you seriously need aftercare, then I strongly advise you move along your search to other clinics. Unprofessional and uncaring once they've had your money. Please don't be yet another reviewer because of their poor service.
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I have been having treatment at The Private Clinic for several months now and I have been more than happy with the service and my experience there but something happened during my last appointment which has compelled me to leave this review. I overheard the receptionist talking to his colleague (in private, I don’t believe they knew I was listening in) about how proud he was to work for the company, what makes them different from their competitors and I was honestly quite moved. They’ll tell you to your face how much they care but to hear it discussed to such an extent in confidence left me feeling very secure in the fact that I’d chosen the right place for my treatment. Bless you all and thank you.
I had a hair transplant here in Sept 2019. Had a free consultation after enquiring and everything was fine, very friendly and accommodating. Surgery was booked in within the month. They were flexible and helpful. I went here instead of going abroad because of the security/safety of the treatment, even though the price is probably twice as expensive I wanted a little peace of mind and aftercare if I should require it. I was even offered included in the price a PRP treatment to prevent further hairloss which was great. The surgery went well and the surgeon was brilliant, very professional and put you at ease. Since the day of the treatment I’ve had maybe 2 phonecalls within the first week and nothing since, I’ve chased up the PRP treatment numerous times which I shouldn’t even have to do myself and even booked it in twice both of which were cancelled by the clinic. I’ve called numerous times and been told I couldn’t be put through. I’ve emailed again since which has been ignored and feel like since the day of the surgery all customer service has just taken a back seat and I’ve been left to just get on with it, which is the complete polar opposite of the service i received before hand. I’m not a person who whinges or complains a lot but the only reason I went here was because of the peace of mind and aftercare. I’ve literally received nothing since the surgery and since they’ve been paid, if your thinking of getting a HT here or in this country for the same reasons I did then give this place a miss.
My daughter has had a procedure at The Private Clinic in Manchester and is very happy with her results and her care along the way. As a mother I was really impressed with the level of care and professionalism at every point. It can be such a difficult time for a parent seeing their child struggle with something of this nature but the staff really put my mind at ease and I can't thank them enough for their support.
Thank you so much, private clinic! I was really nervous about coming in but straight away you put me at ease. Everyone I met seemed so friendly and happy, from the moment I stepped in the door until the moment I left. I can't get over how at home you made me feel. xx
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