Dallas, United States
5215 Belmont Ave
N/A
+1 2148264000
I loved in 4 different apartments over 5 years in Dallas and The Henderson was by far my favorite. Not only did I love my unit (floor to ceiling windows!), the property, and location, but the property management team was wonderful. Every question I had or service request submitted was handled right away. I would highly recommend The Henderson!
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Living at the Henderson has been a great experience. Staff is friendly and professional. Maintence requests are completed quickly. Community is mostly quiet.
I have lived here 7 months now and love it! Great amenities and updated apartments. The area is perfect because you are walking distance from bars/restaurants and 5 mins from Target and Kroger. Some previous reviews have complained about packages, but parcel pending lockers have recently been installed so you can get packages any time day or night. New management just took over and they've been quick to help me or respond to any issues, not that I've had many, but maintenance came same day when I did. Good security and a clean complex.
Jenifer went above and beyond helping me find the right apartment. She answered all of my questions and took ample time to look at different units with me. Hope to be moving in this spring!
The apartment was fine on its own, great natural light because of the large window in the living room. Upon move-in, my apartment smelled of cat litter, had dirt and debris, and a dirty toilet. They did not have a working key fob for me during move-in, and I had to come back to get one that ended up not fully functioning. It was replaced later on after I mentioned it again. Maintenance consistently left messes in my apartment after completing work orders. The first time, maintenance left a dirty power tool in my bathtub that I had to return. The second time, there was a 5 inch nail left on the ground, my lights left on, along with footprints and dirt trailed across my entryway and bathroom. The staff was hard to contact and failed to follow-up on multiple issues. Picking up packages was always a challenge with their limited availability - although their hours are 9-6 during the week, many times I went at 9:05 and there was no one there. Same situation if I showed up anytime after 5:30pm. If you could get ahold of them on the phone, they do offer to move your package into a common space for after hours pickup. Move-out was a complete battle - make sure to take pictures of every square inch unless you want to be fined. This complex does have good amenities (pool, hot tub, workout center), is walking distance to local bars/restaurants, and are fine apartments but would not recommend due to consistent management issues.
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