Newport Pagnell, United Kingdom
Units 2-5 St Paul's Yard, Silver St
N/A
+44 1908618088
I have been using the dolphin laundry for years. Have my very large sofa covers washed every year among other items. They are so reasonably price . Friendly. Very professional and a delight to deal with . I wouldn't want to go any where else. The washing always comes back smelling lovely. If you have large items it's a must . Been meaning to do this review of ages .
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Laundry service always been very good. However, they Hardly ever answer the phone. Certain members of staff Extremely rude, lack of communication in house. One person in the accounts department borderline aggressive. They have no facility to pay a bill over the phone. They withheld our laundry until a final amount of 60 was paid even though they had not even raised an invoice. Will not be using this company again as they are extremely hard to deal with. Accounts department lets them down very unprofessional. I would like to respond to the reply from dolphin. We also pride ourselves in the service we offer our customers and like you, we are trying extremely hard in these difficult times. Since writing the review I would like to say that we appreciate the telephone call you made to us apologising on behalf of your accountant and pointing out she had in fact made a mistake with the phone call. We are still awaiting an invoice for the final amount that was paid and i would be grateful it if this could be sent to us at your earliest convenience. We have always had a good relationship with you and your drivers and you are absolutely correct we do need to be kind and thoughtful to others especially right now. That is why we were surprised and upset by the tone of your colleague on this occasion. I am sorry that this has happened.
Really great service - reliable, excellent quality (and care) of the rugs - always returned in pristine condition - it's sad to let the horses have them back to roll around in the mud again!!!!
Excellent staff and service. Would highly recommend
Great Horse Rug cleaning and re-proofing service
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