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Overall: the staff were wonderful, but the service is clearly lacking funding and capacity. Long wait lists and poor communication. It is a shame because staff probably have to deal with a lot of complaints of things not under their control. The Bradgate ADHD Service has been a mixed bag. It took over a year for me to be given my first appointment following my initial referral, it would have been nice to at least receive something to say they had received my referral and how long I could expect to wait. Once I did get seen the process was an initial meeting with an ADHD specialist. I'd advise to turn up very early if you don't know where the unit is because it was a long walk from where I parked. I was then sent another appointment for the following month during which I had to complete a more detailed questionnaire and received my diagnosis. At this point, care was handed over to the titration nurses to help me find the right type and dose of medication. I was called by the clinic each month to review medication and all of the titration nurses were very friendly. After a few months I was put into the care of Fran who assured me that he alone would be my point of contact from then on. He has been extremely friendly, helpful and understanding. He has helped me to find the correct medication by explaining each of the options clearly and allowing me to find one that suited me best, he advised me of anything to be concerned about, sent me information and booked telephone appointments with me so I knew when to expect follow up calls.
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The majority of the staff are lovely. I think the nurse's are put under far to much pressure and spend too much time doing paperwork when it should be spent with the patients. This isn't their fault. The NHS should employ more staff per ward. I was recently a patient on the Ashby ward and can honestly say since my last admission four and half years ago there have been some major improvements with the ward itself. Sadly the patient to staff ratio remains unchanged and wish they had more time for patient interaction.
I was admitted in to the Bradgate mental health unit after suicide attempt. They assessed me next day and advised I stay in for \2 to 3 weeks then we will make a new assessment and either advise remain or set up home care plus get you some physio and look into home care help to\ non of this occured during the next 7 days !!!. Then I was forced to leave y the police when the doctors and staff should have used PACE codes of practice and told the police they were over stepping the norm but instead they did nothing to protect my welfare and I am now physically worse off thanks to being dragged around by police for 7 hours before going home. I had one call from Bradgate unit 2 days later where basically I was given the brush off. I doubt I could ever trust that place in it again or most of the staff either, judgemental in the extreme most of them !!!.
Today I saw a Professor he was just wonderful, so compassionate, he truly listened thankyou for being one of the best.
Amazing, hard working, caring staff! They've helped me so much and made me realise recovery is possible. Lovely people, can't thank them enough. X
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