Telford, United Kingdom
Apley Castle
N/A
+44 1952641222
Wheelchair-accessible entrance
Was ringing to check on family member who was took to hospital..we had no information on where or how she was ..so we phoned hospital number which is provided on website and was passed to a different extension which no one answered so we rang again this time the phone was answered by a very rude and unprofessional women who answered the call with WHAT. I fully understand that theres a pandemic and may be busy but manners cost nothing.
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Staff o.k. Finding a place to park is a nightmare.
I hate to knock down the service which helps keep people alive. But I went to A&E as advised by 111 with a suspected infection as it was too late for my doctors and my neck was swelling. I has my temperature taken by the triage team and it showed a high temp and a high heart rate. Knowing full well I have an infection of some sorts, I was seen eventually by a man in blue uniform (don’t think he was a doctor) and put my jaw pain and swelling to TMJ. I knew I had an infection but I just wanted to get out after waiting 2 hours for him to go back and forth with W doctor about what it may be. The next day my glands got more swollen. I had to call doctors and dentists and eventually got seen to be Shropdoc in Ludlow to be told I have an extreme infection and immediately got put onto antibiotics. If i would have believe the person who told me it was TMJ, I could have had further complications due to him not bothering to check my temp or heart rate. I had wasted money on painkillers instead of antibiotics and cocodamol which I was eventually given. He even showed me on google on his phone what he thought I had. When two other doctors took one look at me in Ludlow and immediately knew what I had. This isn’t the first time PRH A&E have misdiagnosed an infection either. I know covid is bad, but so can an infection which can lead to sepsis. I showed symptoms of that and wasn’t even cared for!
The ward care for my grandmother was dependent on who was working the shifts and which family members came to visit. But she kept clean and dignified. She wasn't a fan of the food and she had her favourite nurses. Sometimes staff could appear absent but were quick to respond to alerts and willing to speak to family when they had a free moment to do so.
No communication and also send family members home and claim they are fit for discharge when they still have ongoing infections. You can see from their CQC report that the hospital is very below average and needs a lot more improvement. I would rather travel further to another hospital than go here!
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