marc nash
So the incredibly expensive milkshake machine we purchased was a great addition to our company , the customers loved it . A couple of years later it stopped working , so this prompted a call to TAYLOR UK' service team , the call out fee was around 160 and then 40 to 50 for an hours look , then they let you know what parts you'll need to order in , yourself , then call them back , pay the charges again , for them to install it, as the service chaos dont carry parts ? Would you pay a mechanic to to find a problem , and not order in the spark plugs and replace ? This seems odd that they dont carry most common perishables on board the van that they're going out to see , for example, they're booked in to see one of their milkshake machines, they know the brand of machine , as this would have been taken down on the initial booking right ? ...No...to be honest , the large call out fee and all the above wasnt the issue ..
The issue is , when the engineer arrived to fix our machine , that had been down for a couple of months (as explained to the original service staff over the phone ) , he said he diagnose the issue as he couldn't put the milkshake mix into the machine...SURELY if this was an imperative item needed to be able to have a service at all , why wasnt we told we needed to buy some of the product so their engeneer could run a test!? ...or again , if this is so essential , and with a 160 call out fee per client , why wouldn't they prewarn of the necessityof having this before taking 200 from us ??? So he went away after poking around at the front of the machine after 20 minutes and said we need to book again , only this time , spend more money on buying the materials he needs to do his job . Why would we have milkshake mix if our machine has been broken down for some multiple weeks? We own 4 other restaurants and were intending on kitting out the others with TAYLOR machines , not going to be heading down that route any more .
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