Syracuse, United States
737 W Genesee St
N/A
+13154222232
Phenomenal service! I had planned to drop off my car and pick up a loaner and return to pick my car after it was serviced in a couple of days... I live 1 hour away. When I arrived the service manager said if you can wait 45 minutes I will service your car right now ... this way we save you a couple of trips. I was ecstatic and it was done! Amazing people.. look forward to my next quick service call!!!!
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I was charged 800 in labor fees for 4 hours of work which included an oil change, new front and rear brakes, fluid check and refill, and tire rotation. I sat there for 4.5 hours because they did not have service loaners or rental service. To be fair, they offered to drop me off at the mall via their shuttle. This is the worst Acura experience I've had. Next time, I'll drive to another city or state to experience the quality and care I'm used to. I'll be contacting the BBB and Attorney General about this billing practice.
This is a top shelf car dealership! We purchased a new Acura RDX a couple of years ago and have returned for routine service and a warranty issue. On each visit I've been very impressed with the professionalism of the Service Dept. Recently, Matt in Parts helped me with a spare part need, and he was outstanding to work with. Great team at Crest Acura!
Brian, Chris, Ducati, and the entire Crest Team was great to work with in finding and upgrading our new car. Very friendly, knowledgeable, and a no pressure sales approach. Costumer Service is definitely top notch and the costumers are their number one priority. We highly recommend Crest and look forward to future business with them.
My family and I have been doing business with Crest for as long as I can remember. Put simply, it's a first class operation from top to bottom. I have worked directly with the owner right down to the folks who answer the phones, and everyone is professional, polite and committed to quality. As the only Acura dealership in the region, I have no doubt that they do a lot of volume. However, whenever I call there or am on sight, they greet me by name and remember me. You just don't see this type of commitment to customer service anymore. If you are in the market for a vehicle, do not hesitate to visit Crest. They will take good care of you during and long after the sale.
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