Swindon, United Kingdom
76 Victoria Rd, Old Town,
N/A
+441793618080
We were advised against using Chappells because they ‘are small’ and the larger agents can sell properties quicker, however my husband and I didn’t like the hard sell we experienced with other agents and welcomed the friendly, more personal approach we’ve had from Chappells. From the first conversation I had with Phil I felt confident and reassured that they were the right agents for us. I’m also a firm believer in supporting smaller businesses. Vincent did a fantastic job of showing people round our home and came to know the property well. The communication we’ve had has always been excellent from Vincent and Phil. It did take a while to sell our house but we were in the middle of a pandemic and we got there in the end! If we decide to move again ( hopefully not!!) I wouldn’t hesitate to use Chappells again. Thank you all again for the continued advice and hope you stay safe. Karen and Stu
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What a nice family business! We were pleased not to be hassled and pressurized to purchase any of the properties we viewed. All our questions and queries were answered very quickly. Thank you all in the office, especially Vincent and Phil for your personal support and professionalism through out our purchase. Keep safe and well everyone & thanks again! Alice & Nikki
Vincent at Chappells was really helpful and patient throughout the whole process. This became particularly important when our lender failed to provide the correct offer letter for nine weeks. This delay threatened the whole property chain but Vincent’s regular communication and diplomacy ensured everything went smoothly in the end. Thank you Vincent and Chappells
We purchased a property through Chappells in Swindon and from beginning to end they were difficult to deal with. The “Managing Director” Phil met us for the first viewing. After that, he was not interested. So much so that he did not take ID which for money laundering reasons is a legal requirement or in fact proof of funds which is pretty key when buying a property. He blatantly lied to us by saying that the owner would be happy to break the chain which when we spoke direct with the owner was not the case. Because Phil was so unresponsive, we ended up speaking directly with the owner on most things which was just as well as otherwise the chain would have fallen. We we’re extremely lucky that we had chosen Richard James Estate Agents in Wroughton for our own sale because if it hadn’t been for them, the sale would not have gone through at all. There was a chain of 10 and Richard James kept us constantly updated on the whole chain because they spoke to each and every agent or solicitor in the chain to know what stage things were at. Chappells was the other end of the spectrum. They had not got a clue on their own sales (of which they had 2 in the chain) and never updated us as the buyers or in fact their own seller more importantly who we gave updates to. I have to say that both Vincent and Andrea were a pleasure to deal but because it was Phil’s sale, it was hard for them to support. I could not recommend Chappells under any circumstances.
Lovely group of staff, especially Vincent! So helpful and professional. Responsive throughout everything and punctual as well.
Deli
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