Swansea, United Kingdom
11 Union St
N/A
+44 1792463776
Wheelchair-accessible entrance
Dear Sir/Madame, I Today spoke to a lady at T.S.B. & she was a LOVELY PERSON, GOOD AT HER JOB, POLITE, JUST WONDERFUL , Her name is BETHAN & because of people like BETHAN is the reason that I've been with the T.S.B. for well OVER 50 YEARS, THANK YOU BETHAN & GOD BLESS YOU.
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I tried to contact the Swansea branch this morning but the call went unanswered many times, so I phoned the 0345 number. I got through to a call centre and the person who took my call was not able to help and did not grasp the essence of my call. I gave up. Then, this afternoon I got a call from Deena in the Swansea branch who was returning the calls to the numbers that had not been answered. I was so impressed. Deena was able to answer my query and offered me a solution. Wow. What a fantastic service. Full marks to TSB Swansea for their initiative in following up missed calls and the superb and friendly customer servcie.
I spoke to Ellis in the Swansea branch this morning .I live in Ealing London . My local branch is in Ealing Broadway London W5 I feel compelled to record my appreciation and thanks for his help in resolving my very serious issue . I was very demanding and pressurising him and very agitated and anxious because I couldn't see a cheque on my account . I was in a state of panic . The cheque was for 3900 and I had several bills to pay .. The trouble was that the cheque was paid into a local Post Office and they couldn't trace the cheque . I was panicking . I thought it may have gone astray .Ellis stayed with me and was very patient , calm , most helpful and understanding and supportive . This was not just an exceptionally high standard of customer service . Ellis went way beyond this .
Shockingly poor. We called in the bank at 4:10pm (branch closes at 5pm) today to open an account for our 11 year old son. There were 4 assistants available. Despite a 2 hour round trip to get to the branch (which we explained) and no other customers waiting in the branch, we we could only open a new account with an appointment. Shame on you for your lack of care. My son, was ever so disappointed and could have been a lifetime customer. He will now bank elsewhere.
Went in today thought the staff were very pleasant and so helpful
Deli
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