Specsavers Opticians and Audiologists - Gorseinon

Firstly, I booked online which was such a simple process compared to what I had used previously with another opticians. Straight forward and did the job. Secondly, I had the phone call, which I was advised of when booking and the member of staff was very friendly and polite. Fully informed of what I needed to do when in store with regards to hygiene linked to covid. Thirdly, when at the store I was greeted pleasantly and professionally and Sarah, who conducted the eye exam, was really lovely.... she explained everything in lay man's terms and I felt really reassured and confident as the science was there to back it all up. What I was most impressed with was that Sarah wasn't trying to get me to purchase glasses but genuinely focused on my eye health. Throughout the whole process, I felt the customer service was genuine and highly professional. This branch was recommended by a colleague and I'm so happy I switched over (my previous opticians weren't bad but this branch were great!) I will be recommending to my friends and family.

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First class service

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Social distancing and hand sanitizer is in place and staff were properly attired with face masks and scrubs. Every one was very helpful.

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All OK specsavers and staff following guidelines some customers seemed to think because they had already had virus they did not need to follow guidelines.

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