Stoke-on-Trent, United Kingdom
Leek New Rd, Cobridge,
N/A
+44 1782219981
The Staff on the counter have a great approach however they are controlled by others. The staff on the counter do Have 5* After purchasing a combination Mikita drill set. One of the chucks failed within 8 days not that it was in continues use for those days. The drill was returned and replaced. After 4 weeks the same again Chuck not giving the service that is expected. So back again.... this time our idea was to have a full refund and purchase Dewalt instead. But we are told it can not be returned and a refund obtained. It will have to go away for inspection. But what tools are we to use while this takes place? None! Who is paying for our down time? No one..why, we ask... so here we are waiting for the drill to be sent away for a replacement hi Chuck. Surely that if the goods are not fit for purpose then a refund should be available. Not to be told speak to Mikita which I did and they said the contract is with ECA Toolfast. ECA have taken the drill and will replace the chuck. But our confidence it Mikita tools is completely lost. Stick to DEWALT.
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Great service and staff very knowledgeable my No 1 tool store
Very good and helpful
Brillaint fraindly staff. If they aint got it they dont make it ! Everyrhing all under one roof
Great selection of tools
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