Stevenage, United Kingdom
Unit 1, London Rd
N/A
+44 1438360000
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible lift
I bought A mattress topper online As you cannot visit the shop But can collect at the shop They told me I would have an email and could pick it up within 3 hours An hour later I got my email Arrived at the shop Not many people in the queue You but done very well As there is a table outside A young lady I'm sorry I don't know her name scanned my email Went and got my order Popped it on the table That was as simple as that excellent service well done Dunelm I will visit again and shop online again
like
Had the teddy rug I didn't know I wanted, until I felt it, loses a star as it was very difficult to find someone, no-one was working upstairs, so had to almost go to the till to get some advice, on an item I was looking for. Not the best customer service, It felt like I was more of an inconvenience and quickly dismissed than a customer that had a genuine query. Do love the rug though
Had a coffee in the cafe, was really impressed with how the staff kept us safe. THOUROUGHLY cleaned tables and chairs. Tables far enough apart to be safe. Well done to all the staff. Also so in love with all the teddy range. Fantastic and so cheap.
Staff very helpful , good stock of item but they need more staff to be around to help the public waited 15min for someone in carpet department
Great selection of bedding at reasonable prices. Reliable on delivery and accommodating if you ever need to return or replace items. Fairly good value for money but you get what you pay for, if you want exceptional quality you must be prepared to pay for it.
Deli
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