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+441522512020
Having been told that a guy would visit our property to look at a window between 9-12 I took a days holiday (holiday which is very valuable as I don’t get many days holiday) and waited in the house, at midday and after nobody turned up I call the company. The guy had called in sick earlier that day and nobody had told me, 3 hours wasted, a day of holiday wasted. The only reason I was told is because I chased it up! Absolutely would not recommend.
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Wayne was very helpful, suggested many different options. Not in the least bit pushy. All set up for appointments only at the store. Covid friendly environment.
When somebody was warning people about this company on the local village Facebook site, I thought they couldn’t be that bad and I gave them a try. Oh boy, how wrong could I be! Yes the doors look nice and seem well made, but the installation of them was absolutely appalling. The sealant around both doors, inside and out, looked liked a 5 year old did them. And In the end, the whole lot had to scraped out and resealed. There were scratches on both doors, which the office tried to blame me, even tho I tried phoning them that evening when I got home the day they were installed. Stickers half ripped off and just left. The overall attention to detail was Zero. I recently had all the windows changed by another Lincoln company and the difference in quality in installation was like night and day. Would I recommend this company? Absolute not, there are far better companies in Lincoln doing the same thing.
From start to finish I have been impressed with this company, Salesman came round in the evening as requested was informative, helpful with no pressure or dodgy managers specials if I signed up there and then (I have had some really aggressive salesman round from other companies). They followed up with a written quote and a call to check I was happy. Easy choice to use Starglaze. Was kept informed by the admin -the lovely Jo and Sarah. I was invited into the factory to see my windows and showed around the factory again helpful friendly team. The fitters worked hard in terrible weather and cleaned up. I love my new winows and doors, house looks amazing and much much warmer.
No muss no fuss - no hard sell from the sales rep, decent price, good quality windows, chaps cleaned up after themselves. Nothing more to say really. Would recommend.
Deli
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