Airpets

I cannot recommend Jake and the entire team at Airpets more strongly. After almost all major airlines suspended their pet travel programs due to Covid-19, I struggled to plan my return home to the US from London for almost three months before I was recommended to reach out to Airpets. I had been in contact with the airlines directly throughout this period, and the only quote I received was around 2.5k more than what I ended up paying through Airpets with the same airline. Moreover, as second wave concerns mounted in both the UK and the US and the expiration of my UK visa came closer and closer, Jake was able to get my dog on a flight within ONE WEEK of the time I reached out. Communication was quick and efficient and Airpets offered many additional services at a competitive price to make the process easier (like on-site vet checks and forms, pickup and transfer from my flat to their facilities near Heathrow, overnight boarding before the flight and coordination of customs processes). Unlike with some other consultancies, Jake was extremely helpful in cutting out redundant charges - he was happy to hear that I already had an IATA crate and also suggested a flight date where there were other large pets flying so that we could share the pallet rate. From Jake, to Sean, the gentleman who picked Harley up, to everyone who watched over him before his flight, the Airpets team did everything possible to ensure that both Harley and I were comfortable while we were apart. I had incorrectly assumed that going through a consultant would be more difficult and expensive than working directly with the airlines to plan this flight. It's counter-intuitive, but I 100% suggest looking into Airpets for any of your pet travel adventures!

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Omg so wonderful ..... they helped us out with everything with getting my God Daughters puppy to her...... THEY ARE THE BEST!!!!! And the grounds are awesome

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Airpets mis-handled transporting our 2 North Inuit huskies from London to Toronto. They did not permit sedating our dogs, who suffer from noise sensitivity and severe separation anxiety. The male husky was so distraught he tried to chew thru the wire mesh cage.

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We've got great support and consultation to help us with moving our dog across continents. Thank you, Jake and Airpets team.

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Highly recommend this company. They helped me move my dog from the UK to Hawaii in September 2020. Other companies told me it couldn't be done or wanted to charge an absolute fortune. It was still expensive, but that's to be expected when moving an animal half way around the world during a pandemic. I did my own research on how it all worked and went back and forth with Airpets, I cannot explain how grateful I am for them putting up with all my questions and working with me to make this happen. My dog arrived safely and in very high spirits, you wouldn't know she'd been on two flights and stayed overnight in LA. I received photos of her after she was collected from our house and while she was in LA. Airpets also worked to ensure my dog wouldn't have to stay quarantined when she arrived in Hawaii. Overall, it was the best experience I could have asked for, for both me and my dog. Even more credit is due considering they did all this during a global pandemic. Thank you so much Airpets!

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