Springvale, Australia
15/632-642 Clayton Rd
N/A
+61 1300 765 011
just purchsed heat press from here made payment then i have now got a phone call and emails that they cannot process order and ofering money back there reason you must buy 20 of them my response was if thats the case uou sould have that on your qty not allowing people to be able to purchase 1 unit then i asked is this qty on all your presses her response yes then i get get do you want refund or not tell you for someone so called bben in bussiness for 15 years so they say all i can to say is HELP
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Took payment for an 8k Roland printer and then made up a bunch of excuses as to why the ETAs for delivery weren't being met. Blamed Roland once, then said they couldn't deliver during my opening hours, said she had spoken to couriers and so on. 2 weeks into this I spoke to Roland directly and they hadn't heard from these guys for over 6 months. At this point they told me that they couldn't fulfill the order because they weren't supposed to have taken payments over 1k from credit card over the phone (though they had already taken the funds). And it gets worse... I was then told that to get my money back I'd have to go to my bank and ask for a charge-back on the payment because when they tried to process the refund it wasn't working. Be warned, if you're buying something expensive from these guys do your homework first.
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