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Carpet Call Springvale

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Springvale, Australia

carpetcall.com.au
Flooring store· Blinds shop· Rug store· Carpet store

Carpet Call Springvale Reviews | Rating 4,2 out of 5 stars (8 reviews)

Carpet Call Springvale is located in Springvale, Australia on Springvale Homemaker Centre, 24/917 Princes Hwy. Carpet Call Springvale is rated 4.2 out of 5 in the category flooring store in Australia.

Address

Springvale Homemaker Centre, 24/917 Princes Hwy

Phone

+61 391310655

Service options

DeliveryIn-store pick-upIn-store shopping

Accessibility

Wheelchair-accessible car park

Best known for
Fresh Sushi
Biggest weakness
Inconsistent service
Most praised
Value for Money
Recommended for
Families, Sushi lovers
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Christopher Allan

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The salesman and installers were great, where we got let down was in the delay and poor communication from head office. It started off well, the laminate flooring installer came and took up all the carpet and found the floor wasn't level, which we understood would need to be leveled at our expense before the flooring went in. We agreed with the laminate flooring installer who did this on the Thursday, that we would leave the booking for the carpet installer on Friday, then he would come back that Friday afternoon and pour on the leveling compound and install the floor Saturday, which was good of him to do. That is where the problems started, expecting a call from the carpet installer between 7 & 9am on Friday morning never came, so at 10am we called the store only to be told they wouldn't be doing it today and they couldn't tell us when it was going to be done. Mind you at this stage we had totally emptied all 3 Bedrooms and had fully paid for the entire job, so had no leg to stand on. Still no word by Friday afternoon from the store, so a rang head office who just transferred me through to the store and spoke to one gentleman who could give me no answers, then finally we got a call late Friday afternoon to make a booking for Tuesday, there was nothing earlier. The laminate flooring installer came back and did the leveling and then installed the flooring Sunday morning, great we had one room back. Then the installer for the carpet came Tuesday and installed the carpet and we could finally put our house back together. It's been nearly a week now and still no word from the store to see how the job went, but I'm not surprised. My only advice is be prepared to wait and if you accept their prepayment terms, then be prepared to pay at least a week earlier, even though they said a few days. Thank goodness they have professional installers. Invoice numbers 58856 & 83879 Don't let their comment fool you, they have never called me back.

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Shane F

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Good selection of rugs and staff ate knowledgeable and helpful

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AB Gani

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Nick at the store went above and beyond to make sure we had the right rug we liked on time to make our special occasion! Highly recommend the service and quality of this store, will be sure to tell friends and return for sure!! It’s a gem! Thanks again Nick! Outstanding *****

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Carol Capo

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I took my 82 year old mother in law to Carpet Call to look for carpet and floorboards. We were greeted by John Costa (manager) & David Han (rep). They did a fantastic job in assisting her with her choices. They were very knowledgeable and efficient. David even came out to measure up an hour later! Excellent service and great prices. We shall return for blinds.

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Valerie Soares

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Recently my Mother of 85 years wanted to have her home renovated. We decided to go to Carpet Call initially to just look at what they had on offer regarding their Floor Boards. A few hours later, we had walked out, not only buying Floor Boards, but carpets, and blinds. The sales man Eric for the floor boards was very through however, for future reference, when you are dealing with an older person, it would be advisable to make sure they understand very clearly what is included and what is not. The contractors that laid the floor boards were wonderful and Alex from Carpet Call was generous enough to absorb the fee as some furniture needed to be moved. The Carpets again were laid well and the contractors did a wonderful job. This time some more furniture needed to be moved and we did have some resistance from the manger however, Alex came to the rescue again and absorbed the 40 payment. Last but not least the Blinds. Degan, thank you for ensuring the contractors who hung the blinds did show up as agreed and they did a great job and thank you for wishing my mother for her 85th birthday as her house looks fantastic and you have made a old girl smile. Thank you Carpet Call the works done was fantastic and i would definitely recommend your company. Thank you all from Maureen

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Somayeh Dehghan

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It was a very good and positive experience buying a new rug for my lounge. I have a round shape lounge which was hard to guess the perfect size for it and also I was wondering between two patterns. Nick (Nickrooz) was very kind and helpful throughout the process to accommodate and help me find my perfect rug. He offered me to take both sizes and patterns to see how look and feel in my lounge. Helped with loading and unloading them into my car ... 3 trips in total and I am very happy with what it looks and feels amazing in my new place! Thank you Nick for the awesome service and advice:) will recommend this to anyone. Good luck.

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Ali Mohseni

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We needed to purchase a rug for our living room. Went to Carpet Call Springvale branch, they had variety of products. Nick from Carpet Call, patiently, assisted us and answered all the questions we had. At the end, with his help we picked a great product within our budget. So happy :) I highly recommend them!

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Hosna Amiri

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We bought two rugs from this store and we had the pleasure of being served by Nick. He was lovely and provided us with great service and answered all our questions. Thanks so much Nick!

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