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St Andrews Medical Practice

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Spennymoor, United Kingdom

standrewsmedicalpracticespennymoor.nhs.uk
Doctor

St Andrews Medical Practice Reviews | Rating 2.9 out of 5 stars (5 reviews)

St Andrews Medical Practice is located in Spennymoor, United Kingdom on Sensier House, St Andrew's Ln. St Andrews Medical Practice is rated 2.9 out of 5 in the category doctor in United Kingdom.

Address

Sensier House, St Andrew's Ln

Phone

+44 1388817777

Amenities

Toilets

Accessibility

Wheelchair-accessible liftWheelchair-accessible toilet

Open hours

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B

Brenda Summers

All staff, no matter how busy, are polite & helpful. Strange getting used to new system of being dealt with for treatment during Covid. Generally when you ring to make appt you are automatically put on hold if line is busy and in a queue system. Receptionist answering your call will ask about your health concerns before deciding how you should be dealt with, a call back triage appt or a face to face appointment with a practitioner - usually a practice nurse for minor examinations. They will then decide next course of action they think best for your condition or prescribe treatment.

N

neville jones

Completely incompetent phone system asks you select who you want to talk to puts you on hold ten minutes then asks again ten minutes later then when you eventually speak to a human no matter what time of the day it is you have to call back tomorrow between a time period when they can be bothered to take your call. Can't even handle simple maths regarding medication intervals. Only rated one star because couldn't rate zero

Z

Zoë '-'

They breached my confidentiality to my mother!! This can be extremely dangerous for people and they should be extremely ashamed of themselves. I'm appalled by the lack of empathy, organisation, routine and general work ethic of this practice and have chosen to take this further and make a formal complaint above the practice. They should be ashamed of the quality of care they're providing. Do better!

A

Abbie Dunsmore

Called for an appointment, a physiotherapist called me about my issue and was so so helpful! He was so polite and explained everything so professionally and my prescription was sent to my pharmacy instantly! Great service Thankyou

R

Ryan McKnight

Fail to meet the incredibly low standards they set for themselves. On hold for 30 mins to renew a prescription for my son. 'PRESS 2 FOR PRESCRIPTIONS'....'PRESCRIPTION LINE IS NOT OPEN UNTIL 11.30' .....call ends. No mention of that on the voice greeting when you first call. It's not rocket science to suggest that might be a bit of info that could save alot of time and frustration.

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