Spencers Cars Sales - Used Cars Norwich

After buying my Focus at Spencers in December I quickly identified the coolant system was holding no coolant. After a quick call to Spencers Mark and the team was quick to take it in and a replaced various parts of the cooling system. Unfortunately this did not solve the issue and further investigation high lighted the head gasket had blown. Obviously a nightmare scenario so soon after buying a car but with the 3 month warranty Spencers have skimmed and refitted the head gasket and rebuilt the engine and now all appears to be working as should with the cooling system at no extra expense to myself. Mark took the effort to keep me well informed throughout and Spencer/Billy/Lee providing an extended warranty on the engine if there are any further issues. Thanks to Billy, Lee and Mark and the rest of the team.

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Just bought a lovely golf gtd from Spencer’s cars and I found that the service that they provide is outstanding, very friendly staff and I would recommend them, they go the extra mile to help, brilliant.

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We picked our new car up today and from start to finish the whole process was excellent. Spencer and the team were extremely helpful throughout. Would be highly recommend.

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I wouldn’t recommend this company if you want good aftercare for your car, had less than 6 months and two major issues with my car and they’re unwilling to fix either problem. I travelled 2 hours to get this car from them and it’s a waste of over 8000 and my time as it’s been nothing but problems. DONT WASTE YOUR MONEY GO ELSEWHERE AND GET THE CORRECT CUSTOMER SERVICE WE AS CONSUMERS SHOULD GET WHEN PURCHASING USED CARS.

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Wonderful experience would be happy to recommend these two guys who run Spencer's Car Sales.

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