Newbury, United Kingdom
Bath Rd, Speen,
N/A
+44 163533203
Took car in for service. Owner informed of additional work that needed to be done. Given the go ahead. Then car came back with additional grinding/creaking noise after service, which wasn’t there before. Informed the garage - they sent two people out to drive the car who both denied any noises. Took the car back to show them the noise - they then claimed that the noise was there before I took it in. They claimed they didn’t mention it because they assumed that I was aware of the noise. They were going to charge me an additional hour’s Labour just to find the source of the noise. I then took it to Quick Fit who were able to do a diagnostic for free. Overall poor service, intentionally deceived/omitted certain information and became very defensive/denied any fault when questioned.
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Purchased a car prior to lockdown from Speen Garage, which subsequently developed a fault. Without any hesitation they agreed to a full repair at their cost, no quibbling or referencing to the warranty booklet. Not only was the repair done satisfactorily, it was done in short order. I tip my hat to this garage, this was a fairly costly fault they could have easily palmed off. I hope this review helps give perspective customers full confidence. This is an honourable, straight talking and professionally run car dealership and one I fully recommend.
Got an MOT here for the first time. Nice and easy and no issues. Car passed the MOT and was dropped off at 8am and finished by lunch.
As always, professional and good work.
Excellent service, very knowledgeable staff !
Deli
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