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Absolutely shocking service, rang up to book Minor eye condition appointment - having been told they have to see you within 48 hours for this appointment by my doctor I expected a quick turn around and issue resolved. Went through the lengthy process of answering questions due to covid (15 mins later) told I’ll hear back from optometrist within 24 hours, 3 days passed and nothing so I call back to be told and quoting “yeah they’ve clearly just forgotten you and not called you back” obviously annoyed me slightly so the lady on the phone proceeds to tell me that if I wish to be seen by anyone ring around other opticians! Just to point out I had already called another Specsavers store and Boots beforehand to be told they have no availability so was already relieved to have gotten as far as questions and possibility of speaking to optometrist.
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Excellent service, chloe was very professional. Thank you so much.
Appalling service and delivery. Been told lie after lie of when to expect my glasses. No customer service or help. Have been a customer for years and no I feel that I have been ROBBED!
Easy to get to and I had a very pleasent appointment.
Reassurance was the key & they hit the nail on the head! Thank you
Deli
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