Dereham, United Kingdom
31 Market Pl
N/A
+44 1362852830
Excellent service highly recommend not pushing for sales and very helpful in every way possible. Covid complient care taken see you next week
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I've been using this branch for some years and it always strikes me as being very busy. There are always plenty of staff milling around so you are usually dealt with quickly. The optician service is very professional giving you that fuzzy feeling of being in a safe pair of hands. What I didn't like so much was the feeling of being on a conveyor belt. Having booked an appointment online I am greeted by a member of staff who taps on a computer and then leads me to the waiting area. After a few minutes another member of staff takes me to another area where they use machines to blow air into, photograph and generally measure my eyes. Back to the waiting area where after a while I am called in to the optician's room for the main event. That done I am handed on to another member of staff who shows me the frames and explains my options. Having chosen my frames I get taken to a desk where another person takes some fitting measurements and makes another appointment in two weeks to pick up my new glasses. Finally back to the tills where another staff member takes my hard earned cash. The follow up visit is a bit shorter. The greeter takes me to a desk where another member of staff checks, fits and cleans my new glasses. At that point you drop off the conveyor belt and make your way out of the store, trying not to bump into people on the way. Overall the product is good and the prices are competitive. I'll be Arnold Schwarzenegger.
With the Covid 19 around at this time, they are extra careful, Cleaning and wiping everything down. I like Specsavers The staff are always very helpful, and take time even for the smallest of things like just tightening up frames.
If you are expecting good service DO NOT use this branch of Specsavers. I booked an eye test appointment over a month ago for today but within a few seconds of the customer service assistant speaking to me I knew what was coming! First of all I was told that I wasn’t booked in although I had the appointment card in my hand. Then after asking for my telephone number etc was told that the person who was going to see me was off sick (?). I explained that I really needed to see someone today as I am having problems with my eyes and have also been put on medication that I can’t start until I have an eye test. I asked why they hadn’t phoned me to tell that the appointment was cancelled to which they had no reply. By now I was absolutely furious as this is the second time this branch has done this - the first time was immediately before “lockdown” which I accepted with no fuss. I asked to speak to a manager and was told they didn’t come in until after lunch which I found to be very ‘convenient’ for them. As I have to travel 14 miles each way I am disgusted with this ‘don’t care’ attitude and I pointedly said so this morning - a course in Customer Care Is badly needed in this establishment. In the end I told them not to bother and walked out. I certainly won’t be recommending this store or returning.
Had my eyes tested today, so pleased with the service and how all staff are dealing with the covid situation. Happy with the help of choosing new glasses as well. Good professional and friendly staff.
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