Southend-on-Sea, United Kingdom
327 Southchurch Road unit 8 Southchurch Business Park
N/A
+441702904002
Having taken a 50% deposit from my elderly mother in February 2020 with a promise to make contact when the fireplace was ready..no response. My mother followed up with Marc throughout and after lockdown when she received a generic message that his company had not survived the pandemic. On doing the relevant checks with trading standards and citizens advice- Marc you ARE still trading. Thinking you can use this pandemic to EXPLOIT an honest customer out of her pension is appalling and shows your true lack of character and integrity. My family and i will not tolerate such behaviour and you will be pursued legally for this money if you do not return what you have unrightfully taken. Shocking behaviour. If anyone was planning on using Marc or this company DO NOT!!
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We have had a major installation from this company. I can only say what an amazing job they have done, truly bespoke to our needs and nothing was too much trouble for them. But what is most impressive and what sets this company apart from others is the aftercare service they provide. If the can help they will go out of there way to do so highly recommend them
Highly recommend this company. Not only did the contact come to my house to give me advice on fitting etc (I needed a bespoke fireplace), but he was incredibly knowledgeable and really understood what I wanted to achieve. Great service, both before and after fitting, and extremely professional. I have been very disappointed with other local fireplace companies in the past, so really took my time to investigate other local options this time. I’m glad I did as it worth it to find Thornwood. Will definitely use them again.
I have been really impressed by the service I received from Thornwood Fireplaces. I was recommended by a friend and contact them without much of a clue of what kind of look and feel I wanted. They came and surveyed my house and talked me through a number of different options. When we had settled on fire the installation was quick, professional and trouble-free. Decent service can sometimes be hard to find but I have no hesitation in recommending them.
Very professional and highly informative. Supplied and fitted our wood burner. Opened up the chimney; installed the liner and then the burner. Did an absolutely fabulous job. We were recommended by our friends - where they also did a fabulous job of two fireplaces. Would recommend to anyone.
Deli
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