Helensburgh, United Kingdom
24 W Clyde St
N/A
+441436268622
Fantastic staff. Great place to get fit.
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If you are thinking about getting back into fitness and arent overly confident about going yourself I cannot recommend The Journey enough! Proper family here x
The attitude of trainers were not good. Little understanding about my shoulder injury and pushed me to do activities I felt I couldn't do. I told them several times, I did not want to bench press due to my shoulder injury but was still pushed to do it which could have ended in a injury. Rather than adapting the exercise. As for the staff, Dave (who I think has left) was very rude to me as I forgotten to sign up for the automatic payment, it was a simple mistake and at the time I had a large volume of course work to complete, no sympathy just plain nastiness. Im not someone who expects something for nothing and thats how he made me feel. On one occasion Dave openly dictated to me, what class I was and was not welcome too, for example I was not welcome to bootcamp as it was held \outside\. Joe and Cameron (who has now left I believe) both seem to think its okay to talk about other clients when there not there saying very derogatory things which I felt was very inappropriate. This made me feel very uncomfortable. I was meant to have access to an online group/app type thing that was never happen, nor did they take my initial weight readings. Very unprofessional.
Joining The Journey has been an incredibly positive experience for my daughter Charlotte. Her confidence has grown and her social skills have greatly improved. Steve and his team are very motivational, friendly and understanding. My daughter really benefits from being part of the community they have created. I highly recommend The Journey/ SOS Fitness.
I started with Steve and the team back in February 2018 and I haven't regretted it since. I have achieved the first step of my main goal in the last two months showing that they do get results if you want it enough. They encourage a strong community with it's members which means you will always have support in challenging sessions or classes. Sometimes it feels more like a family than a gym and I am so happy I have chosen to start my journey with them.
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