Dartford, United Kingdom
10 High Rd
N/A
+44 1322289768
Wheelchair-accessible entrance
Mum has been happy at Sonya and the staff are always friendly, despite some of mum's foibles she is well looked after and is well kempt,her clothes are laundered daily and there is a great atmosphere,the staff are very caring and approachable,and when we have had a concern, it has always been quickly taken on board and a solution expedited, we are happy that Mum is at Sonya.
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My wife has been a resident at Sonya Lodge for nearly 3 months. Prior to this, I was her full-time carer at home for many years but as her dementia deteriorated, it became increasingly challenging to cope to the point where, as a family, we reluctantly reached the decision to entrust the care of our dear wife/mum to a professional care provider. Making that decision was the most difficult part. On the day she entered the home as a resident, she was greeted personally by a number of staff, who made a real effort to put her at ease and help her to make the difficult transition. The key word for a Care home is CARE and I believe the staff and manager genuinely care about my wife's welfare and are aware of her specific needs. I feel able to trust them and voice any questions or concerns that I may have. The manager, Jean, has also been supportive and caring to me as I adapt to living without my wife of 60 years. On every visit, I see cleaners going around the home ensuring that cleanliness and hygiene are maintained. When asking for help for my wife, the staff are always ready to listen and nothing is too much trouble for them. I am always offered a drink when the tea and coffee are going round. When I arrive, they always know exactly where to find my wife and know how she is. I notice that detailed care records are maintained and if I ask a question, an answer will always be provided. Her clothing is always clean and washed every day. Dementia care requires tremendous patience and must be a real challenge in meeting such a variety of needs and demands. I believe Sonya Lodge provides a stable, professional, friendly and above all, caring environment & on that basis, I would recommend those in a similar situation to pay a visit to see what can be offered.
The best way to sum up Sonya Lodge is to say the carers, care. All the residents are spoken to in a polite and respectful way. I have no set day to when I visit my relation, but I'm always made welcome and whoever opens the door will know how my relative is (what mood she's in) The home is always clean and tidy.
I entertain here on a regular basis, the staff are so interactive with the residents, caring for their every need. I come away always feeling built up by everyone's caring positive attitude. There is always a nice atmosphere here.
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