Cambridge, United Kingdom
Barnwell Rd
N/A
+44 1223664373
DeliveryIn-store shopping
Wheelchair-accessible entrance
Helpful and efficient, especially as they had to cope with covid restrictions.
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Fabulous service. I was taken though the process brilliantly. All businesses are having to change and adapt due to coronavirus and they have done a great job. Adam Chapman deserves special recognition. Well done!
Overpriced. Nearly 300 to fix a door handle in total. Was originally quoted 100. Costs unexpectedly skyrocketed, and in my opinion were too high for the work done. If I ever return (I won't) and I'm given a quote I'll be sure to triple it to ensure an accurate representation of what I will actually pay. The repairs took 3 days and I wasn't offered the option of a courtesy car. Not the service I expected, so I'll be sure not to recommend to others. Thankfully, the work carried out was done to a high standard that's the only good thing that has come out of this.
Booked in my MOT via the smart online system as advertised as from 35. Took the car in and after an hour and 15 minutes, was told that the car was fine, passed the MOT with excellent emissions. when I paid, I asked for a copy of the MOT certificate and was told that they would email this to me, and read out my email address, which I confirmed . I paid and then travelled the 30 minute journey home. When I got home my wife said that i had been charged the full 54.85 fee I hadn't realised this at the time as I didn't have my glasses on, and was expecting to pay the 35 as advertised. An hour later still no MOT certificate, so I phoned the branch but got no answer, so I went on-line and raised a complaint on their 'live' service, only to be told that they couldn't deal with this issue and I should contact the branch. I went back on line and raised a complaint via the web page and I got an email within minutes stating that someone would contact me shortly. No one has contacted me, but I did finally get my invoice and MOT certificate emailed through at 15:47hrs. I can't believe that the MOT of a smart Fortwo would take an hour and 15 minutes, unless its the time taken that triggers the full fee being applied. One last thing, Elizabeth Cooper, the service receptionist, was very polite and professional. I won't be going back, not that they will care of course. Where does it say that the 35 MOT is only available if you book online? Why wasn't I advised that the paperwork would be emailed through to me by the end of the day? As far as I was aware this was happening as I left the branch.
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