Signature Flight Support BOS - Boston Logan Int'l Airport

Professional team and a great experience.

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Lousy service

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Super slow service. Called in range, asked if they could arrange a taxi for a passenger to downtown Boston. They said “unable, we are too busy. Call us back, after landing”. We landed 22L, called after clearing the runway, and was told “call us back in 5 minutes, we’re busy”. Well in 5 minutes we will be shut down on the ramp, so that was useless. We get inside, and the lady at the desk is talking to another employee, I see no other pilots or passengers in there. If you need fuel, you better have at least an hour, even more if they’re busy. Also, .

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Can you hire someone that we can understand?? You are an elite office for private jets and I couldn't understand either of your representatives.. Unreal.. Who gives people with language hardships a phone position.. These are the first people representing your company.. and they cant communicate.. try cold calling your own number sometime..

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VERY expensive. A lot of it is taxes and fees, but the airport obviously doesn't want general aviation on the field. The Signature employees are professional and helpful.

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