Marks and Spencer

Upon being in the queue for the food hall I had to endure two couples complaining about staff member Phil and actually leaving the queue, when I EVENTUALLY got to go in he greeted me with ‘go in Madam’, as a man and fellow colleague of Phil, I found this rude and judgemental. I told him he was rude and was met with laughter. Not the service I gave or expect from Marks, shame on you

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The 'king of food' is always a great visit. Expansive and offers vegan and healthy options. Would be good to see a plant-based full dedicated area, overall large and high quality food every visit.

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Well it looks like the panic has started. Usually not too busy here and it is a very large M&S one of the largest in the area. Today however I am queuing to get into the food shop. There is not that many people in here so they may just being over cautious.

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Love the size of this M&S but the toilets and cafe always let it down. For months now 5 out of 8 toilets have been out of order. There is never any hand soap and they are always dirty.

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I visited Marks & Spencer Holmbush Shoreham & did my weekly shopping, upon purchase of an iceberg lettuce after paying & leaving the shop I noticed what seemed to be alive insect in the cellophane crawling ( pictures have been taken for proof) when I returned to the customer service desk I was greeted by a representative & told that she didn’t know how it got there as the item had been delivered from Spain & such she would refund me my 60p & replace the item, which what is happening within the world in these time’cleansingness & hygiene is vital I took the replacement & left, Upon arrival of unpacking my item at home I have noticed the second replacement seems to have the same again however dead this time. I contacted customer service & was told they couldn’t do anything and put me through to the store but after 2 mins of holding I was cut off ( still can’t get through) overall the service & hygiene in store was horrendous & such I will be taking the evidence I have further ( if Marks & Spencer want to actually deal with this matter in the first place then this review wouldn’t have been left)

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