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Yes Optus Shellharbour

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Shellharbour, Australia

optus.com.au
Telecommunications service provider· Cell phone store· Internet service provider

Yes Optus Shellharbour Reviews | Rating 3,1 out of 5 stars (8 reviews)

Yes Optus Shellharbour is located in Shellharbour, Australia on 211 Lake Entrance Road Shop 1121 Stockland Shopping Centre. Yes Optus Shellharbour is rated 3.1 out of 5 in the category telecommunications service provider in Australia.

Address

211 Lake Entrance Road Shop 1121 Stockland Shopping Centre

Phone

+61279227565

Best known for
Fresh Sushi
Biggest weakness
Inconsistent service
Most praised
Value for Money
Recommended for
Families, Sushi lovers
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Kathy B-bear

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Really hit and miss on service here. I recently had a shocker who really was not interested in assisting us on updating a mobile plan. You are now unable to lift mobiles attached to the security devices to examine style, weight, camera side. You may as well just purchase online.

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Sheldon & Johnamay Music

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I phoned to find out which car park is the closest to the store because it’s always quite hard to find the store and I always end up walking a km to get there. I can not believe staff can not tell me. Having an indifferent attitude to my question on the phone. When I ask in store the question is continually dismissed. The staff are mostly long termers, they tell me it’s not their job to give me directions from the street.. Ok then who’s job it it?? Telstras?? Wake up! When will customer service come back?? If it weren’t for good network and good value it would have been 1 Star.

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Nathan Cullen

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Staff were super helpful and made everything easy.

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sir manta xtreme

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good female service but the blonde male that works at shellharbour Optus seriously needs to learn to smile, very boring to look, and must break a smile for customers, you need a girlfriend I think or work at a tax office just right job for you.

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Fran Richardson

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Very helpful assistant

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Kelly Groves

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Worst customer service ever. Went in to Optus Shellharbour this morning and clearly stated that I need to send my phone away to get fixed as it doesn’t turn on at all. A brand new iPhone 11 pro and unable to charge absolutely no damage. The assistant (petite blonde pixie cut with glasses) first notified me of the issues Optus was having with their courier Toll that they couldn’t assure that my phone was going to be sent off ASAP. She also couldn’t assure me or give me a timeframe when this could actually happen. Secondly, she told me I had to make an insurance claim through Optus insurance, even though I knew well and good it was a warranty claim that needed to be finalised in store. She continued to tell me to call Optus insurance so I did through the store phone. After 15 minutes on the phone to Optus insurance, the assistant on the line advised that because it is clearly a software issue it will be rejected by insurance claim and will need to be finalised in store as a warranty claim. Annoyed, I mentioned this to the assistant in store and she blatantly blamed me and told me that I asked for an insurance claim. Very rudely she continued to tell me that is what u had asked for. When I repeated back to her what I initially asked for, she told me that I didn’t do that at all. As a customer service assistant, I assume that is what the actual job is, to ASSIST. Listen to your customer and advise appropriate action to conclude an outcome for the situation. No help at all and still a brand new broken phone, I was unable to put a claim through this morning in store as it was clearly a task to hard for staff to assist with after already being in store for 30 minutes. I don’t have the time to wait around for a store assistant to figure out how to do their job correctly and provide the expected customer service that Optus promises.

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jack cullen

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Worst customer service possible, the last 3 attempts I've made to do something in store i have been completely ignored. Every worker must have the social skills of a dead parrot.

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Wolf Glaessner

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Got a great deal on a new phone, great service thanks

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